A lovely review- from a parent

Hello, I hope you are well and keeping safe. It has been quite a while and work has had me quite busy nevertheless, I have to share this review I got about a student and their journey! Reviews are great and positive reviews are just wonderful. In my words, a positive review is an affirmation that you did your job well enough for someone to appreciate it. That is what happened in this case here.

Photo by Markus Winkler on Unsplash

In October 2018, my boss assigned me a new client- a mom inquiring for her daughter to study abroad, and they had chosen the UK. When I spoke to her on the phone, I asked if I could speak to the prospective student and the mom said she was away on a tour of the Europe to get a feel for it before she started her program in January 2019. I said okay, sounds good. I gave her a list of the required application documents and her mom sent everything quite promptly. By the following week, I had put in an application and an offer came through almost immediately. I was really excited and shared my excitement with the mom and she told me how happy she was with how quickly I got her daughter an offer. Then I explained to her that to proceed she would need to pay a course deposit to the university of accept the offer. The amount varies but is usually about a third or quarter of the universities fees. I told her that the payment instruction was on the offer letter and she should let me know when she’s made the payment so we could then start the CAS procedure.

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CAS is a confirmation of studies letter that universities is the UK give to a student as part of the visa requirement. This letter is obtained once the university has checked the bank statement to ensure that is has enough amount to cover the tuition fee and living expenses minus the amount that was paid for the course deposit. They also need to receive a TB test result from the student. In total, they need three documents- proof of payment for the course deposit, bank statement or letter of sponsorship and a TB test result. I thought to explain that part because it comes in handy in the next paragragh of my narration.

The following day, the mom sent me a proof of payment showing that she had paid in full! I was thrilled because I thought that meant an easy process. Was I wrong! We had discussed the whole CAS procedure and also sent her a visa pack that explains everything, what is expected of the bank statement and whose name should be on the bank statement and so forth. She told me everything is in order, they had booked for her daughter’s TB test and she would send me the result along with the bank statement when the had it. Lo and behold when she sent it, the bank statement was in her cousin’s name! That definitely would not work with the UK visa system, it had to be in either parent’s account accompanied by a birth certificate or be in the student’s account is over 18. They moved the funds into the mom’s account and we had to wait for the 28 days rule, in the meantime, I advised them to get the unabridged birth certificate that would accompany the bank statement which they applied for and received.

Photo by Osama Saeed on Unsplash

About 2 weeks into waiting, I tried to check on both mom and daughter and I could not get hold of them. For over a week, I kept checking daily, nothing! Number was unavailable. I sent emails and just kept checking. I informed by boss and he tried as well, nothing. Long story short, I only heard from the mom around August 2019 to say she, the mom, had been seriously ill and that she was fine now and ready to continue the process. Thankfully, in the months that I didn’t hear from them, I had deferred the daughter’s offer to September but I felt the time was too short. Indeed it turned out to be too short because the TB test had expired and the funds in the bank had been used up but she said she wanted to try which I did. I don’t mind trying, it’s a rule for me in any situation, I’ll know I tried so why not. I then informed the university that they were happy and ready to proceed. She sent me a letter of sponsorship that shows that her daughter’s tuition and living costs would be fully covered for her three years of study. She sent it along with the new TB test result but sadly, the letter of sponsorship was not accepted. We had to defer to January 2020. By November 2019, she sent me a bank statement which was fine but by then, her IELTS result had expired. And then they disappeared again! I couldn’t get hold of them. Then Covid happened! But it did not really deter them, however, it slowed down the process, we no longer got quicker response from the university and to book an English proficiency test became a hassle but by the end of 2020, she had everything sorted.

Long story short, we started the process again in January 2021 and this time, with funds in her account and her new TB test result, new English proficiency result, we were able to finally get the CAS! It felt so good! She had to enrol online to join in the classes while we sorted out the visa application and all. She got the visa on the 10th of March. She got her ticket and she had to be booked into a government approved hotel for a 10 days quarantine. On the 26th of March, her mom phoned to say that I should meet them at the airport, that there was no way her daughter would leave for the UK without saying good bye to me because I made it happen. I went to the airport and met with her family- they were all so grateful for my effort in the process. They thanked me for not giving up. They thanked me for pushing to make sure that everything worked out in the end. It felt good. I was just doing my job, and patience is one of my special strength, I hardly give up. And I couple this with prayers. The daughter flew out and they flew back to their city and the following day, I got a very wonderful reveiw : ) the highlight of my story!

Screenshot from my phone

Thank you for stopping by and reading this story. I felt that I had to share this story because even though I thought I was just doing my job as it were, others saw it as perseverance at its finest! Keep doing what you do, put in your best. Keep well. Until next time, bye for now.